Shipping & Returns
Shipping Policy
At Vexon, we aim to provide a convenient and reliable shipping experience for every customer. Orders are processed after the purchase has been successfully completed, and shipping times may vary depending on the destination, product availability, shipping method, and other factors. Customers will receive the available shipping information during the purchasing process. Delivery times are estimates and may be affected by circumstances such as carrier delays, holidays, weather conditions, customs procedures, or other events outside of Vexon’s control.
Please make sure your shipping information is accurate and complete when placing an order. Vexon is not responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.If you have questions about the status of your order or delivery, please contact our customer care team. We will do our best to provide assistance and relevant information regarding your shipment.
Return & Exchange Policy
At Vexon, we want our customers to have a positive shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for a return, please contact our customer care team as soon as possible with your order information and details about the issue. Return and exchange requests may be subject to specific eligibility requirements, including the condition of the product and the applicable return period. Products may need to be returned in their original condition and, when applicable, with their original packaging and accessories. Before sending any product back, please contact Vexon so that our team can provide the appropriate instructions for your request. Depending on the circumstances, customers may be eligible for a replacement, exchange, or refund in accordance with our applicable policies. Please note that certain products or situations may not be eligible for return or exchange. For questions about eligibility, return procedures, or the status of a request, please contact our customer care team.